Shipping Policy

Effective Date: 1 April 2026

At D Norton & Son, we are committed to delivering your orders safely and promptly. Below are the details of our shipping process.

1. Order Cut-Off Time

Orders placed by 5:00 PM (GMT/BST) on business days are processed the same day. Orders placed after this time, at weekends, or on bank holidays will be processed on the next working day.

2. Order Handling Time

All orders are prepared, packed, and despatched within 1–2 working days (Monday to Friday) after order confirmation.

3. Transit Time

Once your order has been despatched, delivery typically takes 3–5 working days within the United Kingdom, depending on your location and the carrier.

4. Estimated Total Delivery Time

From order placement to delivery, the total estimated timeframe is 4–7 working days.

5. Shipping Fees

We are pleased to offer free standard UK delivery on all orders. There are no hidden delivery charges.

6. Shipping Area

We currently ship within the United Kingdom only. If you have a query about delivery to a specific location, please contact us.

7. Packaging & Handling

Each order is carefully packaged to protect your items during transit. We take great care to ensure all goods arrive in excellent condition.

8. Order Tracking

Once your order is despatched, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear. Please use the tracking link provided to monitor your delivery.

9. Undelivered Parcels

If a parcel is returned to us due to an incorrect or incomplete delivery address, our team will contact you to arrange redelivery.

10. Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please contact us as soon as possible. We will liaise with the carrier and arrange a replacement or refund as appropriate.

11. Contact Information

Business Name: D Norton & Son
Address: D Norton & Son, Oakham, Rutland, United Kingdom
Phone: +44 1572 823326
Email: support@nortonironmonger.co.uk
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM