Frequently Asked Questions (FAQs)

What products does D Norton & Son sell?

D Norton & Son is a traditional ironmonger offering a wide range of hardware, tools, ironmongery, fixings, and home improvement products. Each product is selected for quality, reliability, and practical value.

How can I place an order?

Simply browse our online shop, add the items you need to your basket, and complete your purchase through our secure checkout. Alternatively, you are welcome to contact us directly by phone or email if you need assistance.

Do you ship internationally?

We currently ship within the United Kingdom only. If you have a specific enquiry about delivery to a particular location, please get in touch with us.

What are your delivery charges?

We offer free standard delivery on all UK orders. There are no hidden delivery fees.

What is your estimated delivery time?

Handling Time: 1–2 working days
Transit Time: 3–5 working days
Most orders are delivered within 4–7 working days in total.

What if my tracking information hasn’t updated?

If your tracking details have not updated within 48 hours of despatch, please contact our support team. We will investigate and assist you as quickly as possible.

Can I cancel my order after placing it?

Yes. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of placing it. Please contact us as soon as possible at support@nortonironmonger.co.uk or call us on +44 1572 823326. Orders already despatched will need to follow our returns process.

What if I receive a damaged or incorrect item?

Please notify us within 30 days of delivery if your order arrives damaged or is not what you ordered. We will arrange a replacement or issue a full refund, whichever you prefer.