Privacy Policy

Effective Date: 1 April 2026

This Privacy Policy explains how D Norton & Son (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase through our website. By using our site, you agree to the terms set out in this Privacy Policy. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit or place an order with D Norton & Son, we may collect the following:

  • Personal & Contact Information: Your name, email address, phone number, billing address, and delivery address.
  • Order & Payment Information: Details of your purchases and order history. Payment details are processed securely by our payment provider and are never stored on our servers.
  • Account Information: If you create an account, your login credentials and preferences.
  • Browsing & Shopping Activity: Products viewed, added to basket, or purchased, to help us improve our service.
  • Customer Support Communications: Any information you share when contacting us by email, phone, or other channels.
  • Cookies & Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information.

2. How We Use Your Information

  • Process and fulfil your orders, including dispatch and delivery.
  • Send order confirmations, updates, and service-related communications.
  • Provide customer support and respond to enquiries.
  • Improve our website, products, and services.
  • Send promotional offers or product updates (only with your consent; you may opt out at any time).
  • Prevent fraud and maintain the security of our website.
  • Comply with our legal obligations under UK law.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

  • Service Providers: Trusted third-party partners for payment processing, delivery, and website hosting, who act only on our instructions.
  • Legal Authorities: Where required by law or to protect the rights and safety of D Norton & Son, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, improve website performance, and analyse traffic. You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss, in line with UK GDPR requirements. No online system can be guaranteed to be 100% secure, but we take all reasonable steps to protect your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access or correct your personal information.
  • Request deletion of your data, subject to legal requirements.
  • Opt out of marketing communications at any time.
  • Object to or restrict the processing of your data.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates indicates your acceptance of the revised policy.

9. Contact Information

Business Name: D Norton & Son
Address: D Norton & Son, Oakham, Rutland, United Kingdom
Phone: +44 1572 823326
Email: support@nortonironmonger.co.uk
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM